Privacy Policy
RiRi
Last updated: January 06, 2026
RiRi (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the RiRi mobile application and website. By using RiRi, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide our services.
a. Information You Provide
• Name
• Email address
• Phone number
• Delivery address
• Account details
• Payment information (processed securely by third-party payment providers)
b. Order & Usage Information
• Orders you place
• Items you purchase
• Preferences (such as food categories or dietary tags)
c. Location Information
• Approximate or precise location, when enabled
• Used only for delivery services, nearby vendors, and app functionality
• Location access is used only while the app is in use
• Users may disable location permissions at any time through their device settings
d. Device & Technical Information
• Device type
• App usage data
• IP address (for security and fraud prevention)
• Crash logs and diagnostics (to improve app performance)
• Push notification tokens (for sending order and system notifications)
e. Health & Prescription Information (If Applicable)
• Uploaded prescriptions or health-related documents, when required for pharmacy orders
• This information is collected solely for order verification, compliance, and fulfillment purposes
• Prescription data is shared only with licensed partner pharmacies and is handled securely
f. Microphone (Voice Search)
• RiRi may request access to your device microphone only when you choose to use the voice search feature. This allows you to speak instead of typing when searching for items or stores.
• Microphone access is used only while the feature is actively in use. RiRi does not record, store, or share audio recordings. Audio input is processed solely to convert speech into search text.
2. How We Use Your Information
We use your information to:
• Process and deliver orders
• Connect users with vendors and delivery partners
• Communicate order updates and support messages
• Improve app performance and user experience
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements
• Verify prescriptions and comply with applicable pharmacy and health regulations
• Send push notifications regarding order updates, promotions, system alerts, and important account information
• Users may manage notification preferences through their device settings
We do not sell your personal data.
3. Sharing of Information
We share information only when necessary to operate the service:
• Vendors & delivery partners – to fulfill your order
• Payment providers – to process payments securely
• Service providers – for hosting, analytics, notifications, and maps
All partners are required to handle your information responsibly and securely.
4. Payment Information
RiRi does not store full payment details on its servers. All payments are handled securely by trusted third-party payment providers.
5. Emergency Hotline Feature Disclaimer
RiRi may display emergency hotline numbers for informational and public safety purposes only.
• RiRi does not guarantee response times or outcomes
• RiRi is not responsible for actions taken by third-party emergency services
• Users should always exercise personal judgment when using emergency services
6. Data Security
We take reasonable measures to protect your information, including:
• Secure servers
• Access controls
• Encrypted connections where applicable
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
You may:
• Access or update your account information
• Request deletion of your account
• Opt out of non-essential notifications
To make a request, contact us using the details below.
8. Cookies & Tracking
RiRi may use cookies or similar technologies to:
• Improve app functionality
• Understand usage patterns and performance
You can control cookie or tracking settings through your device or browser.
9. Children’s Privacy
RiRi is not intended for users under the age of 18. We do not knowingly collect personal data from children.
10. RiRi Rider App and Delivery Location Use
RiRi Rider is used by approved riders on the RiRi platform to receive and manage delivery orders.
When using RiRi Rider, we may collect and process the following information:
• Mobile number and account details for login, rider identification, and account management
• Location data to view pickup and drop-off locations, support delivery navigation, update delivery status, and enable active delivery tracking during assigned deliveries
• Delivery and order information, including assigned orders, pickup details, drop-off details, and delivery status
• Device information, app activity, push notification tokens, crash logs, and diagnostics to support app functionality, security, notifications, and performance improvements
RiRi Rider may use location while the app is in use and, when necessary, in the background during active deliveries to support delivery tracking and service operations.
Background location is used only for rider delivery-related functions, such as active delivery tracking, pickup and drop-off coordination, and delivery status updates. Riders may manage location permissions through their device settings, but some delivery features may not work properly if location access is disabled.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website with an updated date. Continued use of RiRi means acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
📧 Email: contact@riri.ph
🏢 Business Name: RiRi Smart Solutions Inc.
📍 Location: #5 Verceles st., Sta Barbara, Agoo, La Union, Philippines
